What You’ll Learn…
- How to set up basic AI customer service in just 15 minutes
- 5 ready-to-use templates for common customer questions
- Simple tools that work without any coding skills
- How to make your AI responses sound like your brand
- Real examples from businesses just like yours
Why This Matters
Slow customer service costs you money. When customers wait too long for answers:
- They get frustrated and leave
- They buy from someone else
- They tell others about their bad experience
But you’re busy running your business. You don’t have time to answer the same questions over and over.
Good news! With just 15 minutes of setup, you can have AI answer common questions for you – while you focus on growing your business.
Part 1: Your Quick-Start Guide (5 Minutes)
Step 1: Choose Your Tool
Pick ONE of these beginner-friendly options:
- ManyChat (works with Facebook/Instagram)
- Chatfuel (works with websites)
- Tidio (works with multiple platforms)
They all offer free plans to start. No credit card needed!
Step 2: Connect Your Accounts
- Create an account with your chosen tool
- Follow their setup wizard to connect to your business page or website
- This usually takes just 2-3 minutes
Step 3: Set Up Your Welcome Message
- This is what customers see first
- Keep it short and friendly
- Example: “Hi there! I’m here to help with any questions about our products. What can I help you with today?”
Part 2: Your Ready-to-Use Templates (5 Minutes)
Simply copy and paste these into your chosen tool. Then change a few words to match your business.
Template #1: Product Questions
Thanks for asking about [PRODUCT]!
Here's what you need to know:
- It comes in [SIZES/COLORS/OPTIONS]
- It costs [PRICE]
- Most customers love the [TOP FEATURE]
Would you like me to send you a link to learn more?
Template #2: Shipping Questions
Great question about shipping!
Here's what to expect:
- Orders ship within [X] business days
- Delivery usually takes [X-X] days after shipping
- You'll get tracking info by email
Is there anything else about your order I can help with?
Template #3: Return Policy
We want you to be 100% happy with your purchase!
Our return policy:
- Returns accepted within [X] days
- [CONDITIONS - like "unused with tags"]
- [HOW TO START - like "email returns@yourbusiness.com"]
Need help starting a return?
Template #4: Business Hours/Location
We're here for you:
HOURS:
[DAY]: [TIMES]
[DAY]: [TIMES]
[DAY]: [TIMES]
LOCATION: [ADDRESS or ONLINE ONLY]
Need something urgent? [EMERGENCY CONTACT METHOD]
Template #5: Common Problems
I'm sorry you're having trouble with [COMMON ISSUE]!
Let's fix this:
1. First, try [QUICK FIX]
2. If that doesn't work, [NEXT STEP]
3. Still having issues? [HOW TO GET HUMAN HELP]
Many customers solve this by [MOST COMMON SOLUTION].
Part 3: Create Your Brand Voice (5 Minutes)
Your AI should sound like your business. Follow these easy steps:
Step 1: Answer These Questions
- If your brand was a person, who would they be? (Friend, teacher, expert, etc.)
- What 3 words describe your brand’s personality?
- What words or phrases do you use often with customers?
Step 2: Create Your Voice Guide
Use this simple template:
Our AI helper should sound:
- [TONE - like friendly, professional, fun]
- [STYLE - like casual, formal, helpful]
- Words we use: [YOUR COMMON PHRASES]
- Words we avoid: [WORDS THAT DON'T FIT YOUR BRAND]
Step 3: Edit Your Templates
Go back to the 5 templates and change them to match your brand voice.
Example:
- Generic: “Thank you for your purchase.”
- Fun brand: “Woohoo! Thanks for your awesome order!”
- Luxury brand: “We appreciate your distinguished selection.”
Real-World Success Stories
Case Study: Local Boutique
Sarah runs a small clothing store and was losing sales because she couldn’t answer Instagram messages fast enough.
Before AI: 12+ hour response time, lost ~5 sales per week After 15-min setup: 1 minute response time, saved 20+ hours monthly
Her simple setup:
- Connected ManyChat to Instagram
- Added 3 templates for common questions
- Created responses that sounded like her fun, friendly brand
Sarah says: “I was shocked how easy it was. Now I help customers even when I’m busy with other things.”
Case Study: Online Service Business
Miguel sells digital marketing services but was missing client inquiries that came in overnight.
Before AI: Missed 30% of leads who contacted outside business hours After 15-min setup: Responds to 100% of inquiries 24/7
His simple setup:
- Added Tidio chat to his website
- Created templates for service questions and pricing
- Set up a booking link for consultations
Miguel says: “The AI answers basic questions and schedules calls while I sleep. My calendar is now full without any extra work.”
Bonus: Super-Simple Prompts to Improve Your AI
Need help writing better templates? Use these prompts with ChatGPT or similar tools:
Prompt #1: Create Templates
Write a friendly customer service response about [TOPIC] for my [TYPE OF BUSINESS].
Make it sound [YOUR BRAND VOICE] and keep it under 3 sentences.
Include a question at the end to keep the conversation going.
Prompt #2: Fix Robot-Sounding Responses
Make this customer service message sound more human and match my brand voice which is [DESCRIBE VOICE]:
[PASTE YOUR ROBOTIC MESSAGE HERE]
Prompt #3: Create Specific Responses
Write a response for when a customer asks about [SPECIFIC QUESTION]
for my [BUSINESS TYPE]. Include [KEY INFORMATION] and make sure
it sounds [BRAND VOICE].
Next Steps: Beyond the Basics
You’ve now set up the essentials that will save you hours each week. Ready for even more time back in your schedule?
The next level includes:
- Setting up advanced flows that handle complex questions
- Creating systems that identify your most valuable customers
- Building automation that turns complaints into loyal fans
Want to learn how? Check out our full system for automating your customer service while keeping the human touch.
Contact Us to learn more About Our Complete System
© STEVE ACADEMY 2025 | Contact: steve@steveacademy.com
